FAQs

Q?Do i get a refund if i deside not to use your services?
A.

Yes we do not want to give a bad image by forcing you to what you are not happy with and that is why the customer to us is the priority number 1.

Q?What is Client/Server Networking?
A.

The term client/server refers to a model utilizing networked client and server computers and application software. Web, FTP, email, DNS and many other database applications are client-server systems.

Q?On the site it says I will work directly with the highly skilled web designer…where are they located and what hours are they available to work with me?
A.

We have brought together a team of some of the top designers and programmers in the business today. They are located world wide which gives us the unique ability to work on YOUR time. Because of this, we are able to pair you with a highly qualified design team that you will be able to speak with at a time most convenient to you.

Q?Can I upgrade from the smaller to a larger package?
A.

Of course! If you would like to start out with a smaller package and then at any time feel that one of the larger packages will fit your needs better it is not a problem at all. We can upgrade your web design package for you by adding the additional pages and features of your choice. All that would be required is for you to pay the difference in cost between the two packages and let your project manager know the details of your new pages and features. It’s as easy as that!

Q?Will the project be completed on time?
A.

This depends on thorough planning in advance, as discussed above, and effective control during the project. Consultancy will help to keep it on track. The most common cause of delay is that people, whose input is needed, have been called away to do other things. The consultant should spot these problems and report them immediately, while there is still time to recover any slippage. The consultant’s well-defined role, independence and direct reporting line help here.

Q?How will I benefit from cooperating with Citinet-Group SOLUTIONS?
A.
  • All outsourcing benefits
  • Professionalism and experience of our highly-qualified specialists
  • Cutting-edge technologies and high quality services are at your disposal.
  • Careful analysis of your business needs provides cost-effective, time-saving and fully up-to-date solutions.
Q?Disaster recovery monitoring tools boost data protection and simplify DR?
A.

Disaster recovery monitoring tools are put in place to help monitor changes that occur in data storage environments, and can notify users of these changes before a disaster occurs. Because they monitor changes, DR monitoring tools can often boost data protection and simplify disaster recovery processes. Citinet-Group Expert and Managing Principal of Toigo Partners International, discusses DR monitoring tools and how they work.

Q?We are virtualizing our infrastructure. Why would we need any other business continuity solutions?
A.

Current virtualization technologies provide high availability for virtual machines, but do not take into account failure of the application(s) within the virtual machine, which could prove disastrous. Symantec offers application monitoring,restart and failover services for applications hosted within virtual machines. For your critical applications, you can also minimize your downtime by failing them over to a healthy virtual machine without wasting precious minutes trying to restart the failed virtual machine and application. In today’s heterogeneous data centers that run a mix of  physical and virtual platforms, Citinet-group being on of the partners of Symantec in the Horn of Africa Symantec’s solutions are more relevant than ever in providing end-to-end availability.